U-Haul System Status

All Systems Operational

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Resolved: POS Slowness/Down

Resolved - A fix has been implemented and the POS is now working properly.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 20, 13:00 MST

Monitoring - A fix has been implemented and the POS is now working properly.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 20, 12:38 MST

Investigating - To continue business operations, dispatch Using backupPOS - backuppos.uhaul.net

Reminder To Log-In:

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 20, 11:58 MST

Nov 19, 2024

Resolved- Unable to Dispatch Rentals

Resolved - Resolved - A fix has been provided, and you may continue with business.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Nov 19, 17:34 MST

Update - Resolved - A fix has been provided, and you may continue with business.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Nov 19, 17:31 MST

Monitoring - Workaround: Dispatch using back up POS:
backuppos.uhaul.net

Reminder:
Centers- Login With Your SMID, Last name and entity #
Dealers- Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 19, 17:19 MST

Investigating - Workaround: Dispatch using back up POS:
backuppos.uhaul.net

Reminder:
Centers- Login With Your SMID, Last name and entity #
Dealers- Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 19, 16:26 MST

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

Alert: Unable to View Reservation, Sales, and Modification Receipts in WebBEST

Resolved - We are aware of the issue generating Reservation, Sales, and Modification receipts in WebBEST Contract Search and Reprint, and are continuing to investigate.

Please continue to use the workaround of POS Contract Search and Reprint -

POS > Menu > Contract Search and Reprint

If you continue to experience an issue in WebBEST, contact support for further assistance, by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 16, 11:56 MST

Update - We are aware of the issue generating Reservation, Sales, and Modification receipts in WebBEST Contract Search and Reprint, and are continuing to investigate.

Please continue to use the workaround of POS Contract Search and Reprint -

POS > Menu > Contract Search and Reprint

If you continue to experience an issue in WebBEST, contact support for further assistance, by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 16, 11:10 MST

Update - Workaround: POS > Menu > Contract Search and Reprint

Dispatch and Return receipts are still working properly.

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Nov 15, 15:36 MST

Investigating - Workaround: POS > Menu > Contract Search and Reprint

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Nov 15, 08:15 MST

Nov 15, 2024

Nov 14, 2024

No incidents reported.

Nov 13, 2024

Resolved - Unable to use equipment search / contract lookup

Resolved - A fix has been implemented, and contract / equipment search is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Nov 13, 09:33 MST

Monitoring - A fix has been implemented, and contract / equipment search is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Nov 13, 09:22 MST

Update - Workaround:
Click on Equipment > Under the rental info tab select contract search

You can also use the link directly.

Uhaul.net/equipment/contractlookup/

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 13, 05:39 MST

Investigating - Workaround:
Click on Equipment > Under the rental info tab select contract search.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 13, 05:36 MST

Nov 12, 2024

Resolved - Unable to cover reservations

Resolved - A fix has been implemented and AMT is able to cover reservations again.

Some reports may still be down at this time.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 12, 07:54 MST

Monitoring - A fix has been implemented and AMT is able to cover reservations again.

Some reports may still be down at this time.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 12, 07:42 MST

Investigating - We have all hands on deck looking into this matter.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 12, 06:28 MST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Resolved - Uhaul.net site cannot be accessed

Resolved - The site is back up and running.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 8, 15:34 MST

Monitoring - The site is back up and running. You may need to refresh the page.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 8, 15:23 MST

Investigating - We are working to resolve this issue.
Remain in the site if you have access.
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Nov 8, 14:54 MST

Nov 7, 2024

Resolved: Ingenico Terminals Stuck on Lane Closed

Resolved - A fix has been implemented and the Ingenico Terminals are now back up and running. Some workstations are still updating and may take time to complete.

If you continue to have lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 7, 09:25 MST

Monitoring - A fix has been implemented and the Ingenico Terminals are now back up and running. Some workstations are still updating and may take time to complete.

If you continue to have lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 7, 08:37 MST

Investigating - Please take card payments manually. We have all hands on deck looking into this issue.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 7, 05:59 MST

Finesse not available

Resolved - Finesse is working again. If you are still seeing an error, please reach out to the voip team at 606905.
Nov 7, 05:22 MST

Investigating - Traffic locations are reporting Finesse is down with an "out of service" message. The voice team is working to resolve this as quickly as possible.
Nov 7, 05:09 MST

Nov 6, 2024

No incidents reported.